The God, the Bad, and the Strange



Bad: Aviation Security
2003 August 13th -- United Kingdom, Edinburgh Airport: A 48-year-old man who had just arrived at the airport on a domestic flight asked to be allowed to re-enter a restricted area, saying that he had left his wedding ring in a bathroom there. The security guards turned down his request, advising him to contact the airline. A few minutes later, the man reappeared and was able to barge past security and run into the restricted area. Subsequently, more than 2,000 people were evacuated from the terminal and forced to wait outside until airport security and law enforcement finished a search for weapons or other devices. None were found.

Our View:
From the beginning, this unfortunate incident could have been better handled or entirely avoided. Even in Scotland, personnel should be given the training to respond appropriately to human needs, particularly in the case of a request involving something of high emotional value. It should be common knowledge for any airport security or law enforcement officer that people have legitimate expectations, particularly if their wallets, medication, eye glasses, laptop computers, luggage, and above all, if their wedding rings are involved.

To follow security guidelines without sensitivity is a mistake. A safe and sound aviation environment requires the support and acceptance of the public. History has proven that people will not be governed under merciless despotism. Consideration of human needs, customer service, and common sense must be a part of a comprehensive airport security program.